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Refrigeration Warranty

This document sets out the terms and conditions of warranty.  This is an important document.  Please retain this document with your proof of purchase documents in a safe place for future reference. This warranty is valid in New Zealand only.

Terms and conditions:

In this warranty ‘Refrigerator’ means any ‘Gram’ or ‘Elcold’ energy efficient refrigerator or freezer accompanied by this document which is purchased from a Dealer authorised by Independent Power (NZ) Limited.

Dealer’ means any dealer expressly authorised to sell refrigerators on behalf of Independent Power (NZ) Limited.  

Warranty Period’ means where you use the Refrigerator for personal, domestic or household purposes in New Zealand for the period of 24 months following the date of the original purchase of the Refrigerator

You’ means the purchaser of the Refrigerator not having purchased the Refrigerator for re-sale, and ‘your’ has the corresponding meaning

Authorised Service Agent’ means any agent expressly authorised to undertake repairs by Independent Power (NZ) Limited.

Independent Power (NZ) Limited warrants that when dispatched the Refrigerator is free from defects in materials and workmanship for the Warranty Period.

Should you encounter problems with your Refrigerator during the Warranty Period please contact the Dealer you purchased your Refrigerator from with the serial number for the Refrigerator and proof of purchase documents.  Proof of purchase is required before you can make a claim under this warranty.  Before contacting the Dealer for assistance please refer to the owner’s manual and trouble shooting checklist.

During the Warranty Period Independent Power (NZ) Limited or it’s Authorised Service Agents will, at no extra charge, subject to these terms and conditions, repair or replace, any parts which it considers defective.  This warranty does not cover noise or vibration within the  Refrigerator which is considered normal, or bulbs, filters or similar perishable parts.  You agree that any replaced Refrigerator or replaced parts become the property of Independent Power (NZ) Limited.

NOTE:  All GRAM and ELCOLD refrigeration units must be powered by either mains power or a pure sinewave inverter. The use of a modified sinewave or squarewave inverter will void any warranty claim and may result in damage to the unit.

Warranty will be void if products are used in mobile applications (motorhomes, tiny homes on trailer, etc)

You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship.  Independent Power (NZ) Limited is not liable in the following situations (which are not exhaustive):-

The Refrigerator is damaged by:

  • Accident

  • Misuse or abuse, including lack of routine maintenance or service such as cleaning, adjustments, lubrication or alignments

  • Normal wear and tear

  • Incomplete or improper installation

  • Incorrect or improper operation

  • Power surges, electrical storm damage or incorrect power supply

  • Insect or vermin infestation

  • Deterioration caused by external environmental conditions

  • The Refrigerator is modified without authority from Independent Power (NZ) Limited.

  • The Refrigerator was serviced or repaired by anyone other than an Authorised Service Agent.

Limitation of Liability

The Consumer Guarantees Act 1993, the Sales of Goods Act 1908, and Fair Trading Act 1986 imply warranties and conditions and obligations which cannot be excluded, restricted or modified.  To the extent permitted by law, the liability of Independent Power (NZ) Limited shall be limited at it’s option to the replacement or repair of the Refrigerator  and loss or damage whether direct, indirect or consequential that is  reasonably foreseeable.


You acknowledge that in the event that you make a warranty claim it will be necessary for Independent Power (NZ) Limited and it’s  Authorised Service Agents to exchange information in relation to you to enable Independent Power (NZ) Limited to meet it’s obligations under this warranty.

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